Buyer Protection
Guarantee
When you shop on Amana, you're protected at every step. From secure escrow payments to verified sellers and a dedicated dispute resolution team — we have your back.
How We Protect You
Amana's buyer protection program is built into every transaction. You don't need to opt in — it's automatic.
100% Escrow Protection
Every payment you make on Amana goes into a secure Vesicash escrow account. Your funds are never sent directly to the seller — they are held safely until you receive and approve your order.
72-Hour Inspection Window
After receiving your delivery, you have a full 72 hours to inspect the product. Check quality, quantity, and accuracy against the listing. Only when you're satisfied are the funds released.
Full Refund Guarantee
If the product doesn't match the listing, is damaged, or never arrives, you are entitled to a full refund from escrow. No chasing sellers — the funds were never theirs to begin with.
Verified Sellers Only
Every seller on Amana undergoes identity verification. Premium sellers have business registration, tax compliance, and quality certifications verified by our team.
Secure Payments
Pay with confidence using 15+ methods including M-Pesa, Flutterwave, bank transfer, and cards. All transactions are encrypted and PCI-DSS compliant.
Dispute Resolution
If something goes wrong, our dedicated team reviews evidence from both parties and resolves disputes within 3–5 business days. You'll never be left without recourse.
Your Rights as a Buyer
- Receive exactly what was described in the product listing
- Inspect your order for up to 72 hours after delivery
- Open a dispute if the product is defective, counterfeit, or not as described
- Receive a full refund if the seller fails to ship within the agreed timeframe
- Communicate with sellers through our secure messaging system
- Access your full transaction history and escrow status at any time
- Report sellers who violate marketplace policies
- Request partial refunds for partially fulfilled orders
Protection in Action
Real scenarios, real protection.
Item Not as Described
Example: You ordered a genuine leather bag but received synthetic material.
Outcome: Full refund after evidence review. Seller receives a policy violation warning.
Item Never Delivered
Example: Tracking shows delivered but you never received the package.
Outcome: Investigation initiated. If delivery cannot be confirmed, full refund issued.
Damaged in Transit
Example: Your ceramic vase arrived cracked due to poor packaging.
Outcome: Full refund or replacement at seller's expense. Seller must improve packaging.